EU investigates Booking.com over fake listings and phishing scams

EU investigates Booking.com over fake listings and phishing scams

Posted on 10/21/2026, 9:36 AM AST | Updated on 10/21/2026, 9:37 AM AST

BRUSSELS — The European Commission has launched an investigation into Booking.com to determine whether the platform has adequately protected users from fraudulent advertisements and phishing under the Digital Services Act (DSA).

Booking.com accounts for 66% of online hotel reservations in Europe and reported a 500-fold increase in fraudulent activity between 2022 and 2024.

The investigation focuses on fake accommodation listings, personal data protection and whether paid advertisements are clearly identified.

According to the Dutch Fraud Helpdesk, nearly ten times as many people were scammed through booking platforms during the first half of 2026 compared with the same period in 2025. More than 90% of the 1,072 reported cases involved phishing through Booking.com.

Financial losses linked to Booking.com scams exceeded €82,000 in the first six months of 2026, compared with more than €75,000 throughout 2025.